Refund Policy

Your Satisfaction, Our Priority

At VHSECO, we strive to provide you with the highest quality handmade products that celebrate the artistry of Vietnam. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refund

To be eligible for a refund, please ensure that:

The item is in its original packaging.

The item has not been used, damaged, or altered.

You initiate the refund process within [X] days from the date of receiving the product.

Refund Process

Contact Us: Notify us of your intention to request a refund by reaching out to our Customer Support.

Return Authorization: Await confirmation and instructions from our team before shipping the product back.

Return Shipping: Ship the product back to the provided address within 03 days of receiving return authorization.

Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.

Refund Processing: If the item is approved, we will initiate a refund to your original payment method.

Shipping Costs

Return Shipping: The customer is responsible for return shipping costs.

Original Shipping: Original shipping costs are non-refundable.

Timeframe for Refund

Please allow 03 business days for the processing of refunds. The actual time for the refunded amount to reflect in your account may vary depending on your payment method.

Damaged or Defective Items

In the unfortunate event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any associated shipping costs.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us. Our customer support team is available to assist you.

Note

Custom orders are non-refundable unless they are damaged or defective.

Refunds will be issued in the same currency as the original purchase.

Thank you for choosing VHSECO. Your satisfaction is our priority, and we appreciate your trust in our commitment to delivering exceptional products and services.

Sincerely,

The VHSECO Team